Add your items to your shopping cart by clicking on “Add to cart” for the item you wish to buy. To remove an item or change the quantity, go to your shopping cart and adjust accordingly.

Yes, you will need an account to place your order. Click “Sign up” to register a new account. 

We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address, and other critically sensitive information like your credit card details. Information passed between your computer, and our Web site cannot be read in the event someone else intercepts it.

You will receive a confirmation email once your order has been placed. You can also view the order status on your account page. The order confirmation email you receive does not confirm that your order has been fulfilled and shipped. 

 Once your order is fulfilled, and on its way to you, we will send a second email for shipment confirmation with your shipment details. 

Please email us at help@ecoism.shop if you want to cancel or modify your order. Unfortunately, if your order status is already “Fulfilled” / Shipped, we cannot stop the order or process a refund because your package is now packed or out for delivery. 

Please click the “chatbot” for more assistance or email us at help@ecoism.shop. Please include your name, order number, and the products you want to receive in your email. We will do our best to correct the error. Please remember that if the product update is requested after the order has been processed or shipped, we are not responsible for arranging a return, refund, or replacement shipment until the item in the initial order is successfully delivered. 

You can only use one promo code per order.

Promo codes are redeemed at Checkout.

What if an item is out of stock?You will be alerted that we’re out of stock when you try to buy it, and if your sign up for email alerts we will let you know when it’s back on the shelf!

Why does my order status show “Payment pending?”

Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

 Unable to reattempt payment or didn’t get a payment failure email?

 Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service

 Paid but order status has not been updated after 24 hours?

 Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please contact us at enquiries@onesixth.biz 

Can I purchase items in bulk?

Unfortunately, we do not allow bulk purchases and typically limit selected products to 2-6 pieces per item/variant/shade per customer. Products and samples are intended for personal and non-commercial use only.

 In the event of a bulk purchase, AG reserves the right to:

 - Conduct transaction verification processes relating to an order,

 - Decline or cancel your order,

 - Reduce the quantity of your order, and/or

 - Terminate your account without prior notice.

Please email us at help@ecoism.shop

 We are pleased to accept all major debit and credit cards. Paypal is our preferred payment gateway.

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in the correct details for fast & hassle-free payment processing. Once your payment is processed, and we receive a notification from Paypal, we will process your order.

All our prices are shown in US Dollars. When you pay with a card issued by a country not using the US Dollar, your total will automatically be converted to your local currency by our payments processing bank at the currency exchange on the day of your order.

Payments are managed by your bank directly, so we have no control over accepting or rejecting charges.

There may be several reasons why payment for an order has failed. Be sure to reach out to your bank directly or email us at help@ecoism.shop.

Ecoism will offer a refund on unopened items returned to us within 14 days of receipt, provided they are in their original resalable condition. Return the item(s) to us in their original condition within 14 days of receipt following our Returns Procedure.

Note: Products on Special Offer cannot be returned. 

Currently, we do not offer product exchanges. We will replace items if they are defective or damaged. If you need to exchange it for the same item, please inform us via email at help@ecoism.shop with the subject line "Exchange."

Please inspect your products for any damage or defects upon shipment arrival. Should there be product damage or defect, please contact us immediately at help@ecoism.shop. Provide the details listed below for a quicker reply:

- your full name

- the order number

- clear photos

- your phone number.

Please keep the original shipping package and the damaged / defective product for inspection to ensure prompt resolution. Upon acknowledgment of the damage or defect and confirmation from us, you will receive instructions for returning the damaged / defective product to us at your expense. It would be best to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Once approved, we will ship the product replacement back to you free of charge.

Send your item to: xxxx

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can't offer you an exchange.

Your payment for the goods will be refunded by Ecoism as soon as possible by the original or agreed-on payment method, no later than 14 working days after we have received the goods.

The procedure for returning goods is explained in our Returns Policy. Please see our Returns Policy and our Terms and Conditions for complete details.

If you are returning an item, or items, to us for a refund or an exchange, then the cost of returning the item to us is your responsibility. However, if the item you received is not what you originally ordered or an item is missing, please, contact us, and we will then advise you on how to return and receive the correct item(s) free of charge.

If you've experienced an allergic reaction to one of our products, please contact our Customer Service Team.  

 In your message to our Customer Service Team, please include:

 - Your order number/ name of the store the item was purchased from;

 - The full name of the product that caused an allergic reaction; and

 - A detailed description of the symptoms experienced

Our Customer Service Team may also ask for:

 - A full view photo of your store receipt (if applicable);

 - Photos of the product; and

 - Photos of the affected areaSince different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.